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Advice for the Future Strategy

Gillian Guy (Cit A CEO) appeared on BBC Radio 4’s You and Yours this week to talk about the importance of the face to face advice delivered through Citizens Advice Bureaux and to call for Government to commit to our Advice for the Future strategy. Gillian spoke of her pride in the role that volunteers play in helping 2 million people a year during tough times and the ambition to protect face to face advice by modernising the service, including by ensuring those who prefer to access advice online and over the phone can do so. Gillian said: “times are tough. They are tough at the moment for our clients, and they are also tough for our key funders, who are local government. But what’s key to us nationally is protect, and indeed enhance, the service for which we’ve been famous for 75 years.”