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Calling the Shots Mobile Phone Market Report

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New research from Citizens Advice has hit the headlines today as we reveal that the shift to longer contract lengths for mobile phones has left some consumers facing contract exit fees as high as £800, despite bad coverage or missing features. In Calling the shots?  we  reveal that there is widespread confusion over who is responsible when things go wrong with their mobile and urge mobile phone companies to look at how they treat customers whose bills turn into problem debt.

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