On Sunday, the Government announced a £100 cap on bills from stolen mobile phones. EE, O2, Three, Virgin Media, and Vodafone have signed up to the measure which would cap charges so long as the phone is reported lost or stolen within 24 hours of going missing. Citizens Advice has been campaigning for the Government to deliver on its promise to cap bill for a year.
Citizens Advice yesterday welcomed the cap as “much-needed relief” for phone crime victims, with Gillian Guy saying, “Victims of phone crime should not be paying excessive bills run up by thieves.” She added that Citizens Advice “will be keeping a close eye on the phone providers’ caps to see if they do really protect phone crime victims from the worst bills”. Citizens Advice is calling for compensation for people hit by bills since a cap was originally due to be in place a year ago and when the last of the caps will come into effect in September. James Plunkett, Head of Consumer Policy and Campaigns, spoke to BBC Breakfast about the delay hitting consumers.
The bill cap announcement came hot on the heels of Calling the shots, a report into the mobile phone market and the problems faced by consumers. The report showed consumers were facing bills of up to £800 after trying to cancel mobile phone contracts even when they had no service.