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The State of Debt Collection Report

New Citizens Advice research out today, covered by the Mail Online, shows government departments are treating people worse than private companies when chasing debts. The report, The State of Debt Collection, found evidence of poor practice, including a lack of consideration given to whether people can afford repayments and people forced to pay a debt when it is under dispute. Citizens Advice says it is contradictory that government departments have not adopted the same debt recovery practices they have set for private firms.