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Millions of energy customers hit by back-bills!

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As many as 2.1 million households across England and Wales could have been hit by large late bills in the last year because energy suppliers initially undercharged them.

Back-billing happens when customers have been undercharged for their energy for a period of time. It can be because a customer did not pay a bill, but often it is due to supplier mistakes like underestimating bills or not investigating a technical fault.

The average back-bill was for £206 – with 15 per cent of those who had been back-billed saying they were charged more than £250.  But people contacting the Citizens Advice service have reported much larger back-bills.


Read the Media Release here  . . .