Two million people across Great Britain have experienced problems cancelling recurring payments which are often used for buying products online like e-book subscriptions or video streaming, finds a new report from Citizens Advice.
The study, Locked In: consumer issues with subscription traps, which includes evidence from Citizens Advice and Citizens Advice Scotland, also reveals that people are often signed up to these type of recurring payments – also known as Continuous Payment Authorities – without their knowledge.
Citizens Advice Scotland’s consumer spokesman Fraser Sutherland said:
“Today’s report details all our findings about recurring payments, the companies that use them and what the banks are doing to protect your account. We want it to be easier for consumers to cancel recurring payments and we have called on the Financial Conduct Authority to make sure banks play fair.”
Check out the full Citizens Advice media release here . . .