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Christmas and New Year Opening Hours and Changes in Penzance

Citizens Advice Cornwall office opening hours over the Christmas and New Year have been announced.

Offices across the county will be closed for drop-in sessions and appointments from 5pm on Thursday 22 December 2016 to Wednesday 4 January 2017.

During this time, the CA Cornwall phone and text service will also be unable to take messages.

Citizens Advice Cornwall chief executive, Neil Colquhoun, said:

“I would like to take this opportunity to wish our clients, supporters, volunteers, staff and their families a great Christmas and New Year.

“2016 has been one of our busiest years in recent times and we look forward to helping more people solve their problems in 2017.”

From 5 January 2017 the Penzance office will offer extended opening hours (10am to 1pm) on Thursdays for drop-in. We will no longer be available for drop in on Mondays.

The change will help us deal with complex cases we are unable to deal with during drop-ins. The new changes will allow us to offer more full-appointment slots and detailed telephone advice.

Members of the public can also access advice by:

  • Texting the word ADVICE to the number 78866. Please be aware if you do this we may leave a message to say that we have called.
  • Our Telephone Access Centre operates Monday – Friday, 10.00am until 4.00pm. The number to dial is 03444 111 444. When you call your details will be taken and you will receive a Gateway Assessment interview, to help us assess your situation and get you the advice you need.
  • You can access our website for information on advice at www.citizensadvice.org.uk

Alternatively you can find the opening times of all our offices here www.citizensadvicecornwall.org.uk


Notes to Editors:

1 – Citizens Advice Cornwall has offices in Camborne, Bodmin, Bude, Falmouth, Liskeard, Newquay, Penzance, Saltash, St Austell and Truro and outreach sessions in Hayle, St Columb Major, St Ives, Torpoint and St Mary’s on the Isles of Scilly.

The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.