The re-opening of Falmouth’s new-look Citizens Advice office has been marked by a special ceremony held by the Mayor of Falmouth with the charity’s staff and volunteers.
The renovation project has involved a complete overhaul of the tired interior, with a new reception room for clients and more workstations for advisers. A new kitchen area, new furnishings and new-look interview rooms have been included in the project and essential wiring and plumbing work carried out.
Citizens Advice Cornwall chief executive, Neil Colquhoun, said:
“This is a major investment in our service for the people of Falmouth and surrounding areas.
“Clients, visitors, volunteers and members of staff will appreciate the clean, modern look and more comfortable environment.”
The Mayor of Falmouth, Cllr Grenville Chappel, cut a ribbon and specially made cake to celebrate the re-opening.
Cllr Grenville said:
“I am pleased to see the Falmouth Citizens Advice office reopen with a revitalised offer. It is so important that our residents have free and independent advice to address the problems that they might experience.
“This is something that both I and Falmouth Town Council fully supports and we will work in partnership providing the information services that are needed by our community.”
The work was carried out by Hicroft Ltd of Redruth.
The office, in Mulberry Passage, Market Strand, is open for drop-in sessions from 10am to 12.15pm on Fridays and on other days for appointments only.
Members of the public can contact Citizens Advice Cornwall, by texting the word ADVICE to 78866 and they will receive a call back within 24 hours or the next working day. Alternatively, please call 03444-111444 Monday to Friday from 10am to 4pm.
The number of people seeking help and advice in Cornwall and the Isles of Scilly for problems ranging from debt to benefits and pensions to housing rose by 19% to 19,000 between 2014-15 and 2015-16.
For every £1 invested in the organisation, £12.92 was returned in public value. The total saving to Government and local authorities (Cornwall Council and the Council of the Isles of Scilly) was £10.7 million.
The main issues that people sought advice for were debt (36%), benefits and tax credits (30%), financial services (6%), housing (5%) and employment (5%).
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