Citizens Advice Cornwall has a new home in Bodmin.
After several months in temporary accommodation at Shire House, the new offices at 19G Normandy Way, have officially opened by Bodmin’s Mayor, Cllr Sara Kinsman.
The smart, new premises mean that Citizens Advice can once again offer public drop-in services as well as an appointments system.
Citizens Advice Cornwall chief executive, Neil Colquhoun, said:
“This is a major investment in our service for the people of Bodmin and surrounding areas and means Citizens Advice now has a more secure future in the town.
“Our team of dedicated local volunteer advisers have battled through the upheaval of two office moves this year and the uncertainty caused while we looked for new premises, but throughout it all, we’ve still managed to provide an excellent service to the public.
“I would also like to thank Bodmin Town Council which has supported us and provided us with accommodation over many years.”
Cllr Kinsman said: “Citizens Advice, through its team of volunteers, offers an important service to the residents of Bodmin by providing free, independent and confidential advice and support. The new investment in this excellent office space indicates a commitment to offering that support for many years to come.”
Drop-in sessions at the new office take place every Tuesday and Thursday from 10am to 12.30pm with an appointment system on other days.
Members of the public can contact Citizens Advice Cornwall, by texting the word ADVICE to 78866 and they will receive a call back within 24 hours or the next working day. Alternatively, please call 03444-111444 Monday to Friday from 10am to 4pm.
The number of people seeking help and advice in Cornwall and the Isles of Scilly for problems ranging from debt to benefits and pensions to housing rose by 19% to 19,000 between 2014-15 and 2015-16.
For every £1 invested in the organisation, £12.92 was returned in public value. The total saving to Government and local authorities (Cornwall Council and the Council of the Isles of Scilly) was £10.7 million.
The main issues that people sought advice for were debt (36%), benefits and tax credits (30%), financial services (6%), housing (5%) and employment (5%).