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New Citizens Advice Service in St Ives

Citizens Advice is expanding its services with a new outreach in St Ives.

The new service, which starts in January, will provide advice on a wide range of issues such as benefits claims, debts, housing and employment and will take place on the third Thursday of the month at St Ives Library.

The service will initially operate on an appointments only basis and has been launched with a £1,000 grant from St Ives Community Fund.

Citizens Advice Cornwall Chief Executive, Gill Pipkin, said:

“We are grateful to the St Ives Community Fund for the grant and St Ives Town Council for finding space for us in the library.

“We know there is a great demand for our help and advice in the St Ives area. Although the new sessions have limited capacity and some people may still have to travel to our Penzance and Camborne offices, we hope to be able to see more people in the town in the future.”

Citizens Advice Cornwall is also introducing a webchat service in 2020 which will help those who find it difficult to come to offices for advice.

Colin Nicholls, Chairman of St Ives Community Fund, said: “The fund is delighted that Citizens Advice is returning to the town. The specialist knowledge and advice which they provide is extremely valuable and can really help people to find their way through problems which they may face. People can feel very alone when they have worries and it is good to know that help is at hand. We are very pleased that the fund has been able to help to make this happen.”

Councillor Tim Andrewes, chair of St Ives Town Council’s Facilities Committee, said: “St Ives Town Council is very pleased to welcome Citizens Advice back into St Ives. The service to be provided will be of great benefit to many in our community, and in particular those who struggle with transport costs and who will now be able to access to Citizens Advice much closer to home.

“The Outreach service will fit in well with the other advice and information services provided by our staff in the library, and we look forward to working with Citizens Advice to make a real difference for our residents.”

Members of the public who need to contact Citizens Advice should text the word ADVICE to 78866, or for debt issues, text DEBT to 78866.

Alternatively, you can call the Adviceline on 03444-111444 between Mondays and Fridays from 10am to 4pm. Calls are charged at your provider’s normal rate.

There is also useful information on a wide range of subjects at www.citizensadvice.org.uk