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We’re Recruiting for a New Debt Case Worker

Job Title:                                MAPSFDAP Debt Advice Caseworker


Responsible to:                    MAPSFDAP Project Lead


Salary:                                               £22,893 per annum


Hours:                                                37 per week


Job location:                          East Cornwall


Job purpose:                         The caseworker is responsible for delivering high quality debt advice services to clients, via face to face, telephone and digital channels including web chat.



Main duties and responsibilities


Work with clients

  • Provide casework covering the full range of debt work, including financial capability advice.
  • Advise and assist client in negotiating with relevant housing, welfare benefit and justice agencies, and in budgeting, paying bills, maximizing income, and claiming relevant benefits.
  • Act for the client where necessary by calculating, negotiating, and acting on debts, including offering advice on remedies such as challenging debts, debt relief orders, and bankruptcy, informal debt management plans.
  • Clarify with the client their priority and non-priority debts, and assist the client to budget and negotiate realistic repayment plans with creditors
  • Attain project targets and outcomes as set by the funder.
  • Ensure that clients receive a prompt and professional service
  • Ensure that all casework conforms to the bureau’s Advice Quality Standard.
  • Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation    .



  • Work closely with partner agencies, especially agencies who support vulnerable clients.
  • Promote the services of the organization to local housing, justice, social welfare, government agencies and other stakeholders.
  • Contribute knowledge, expertise and ideas to appropriate local forums.



  • Set up and maintain casework and other admin systems as required.
  • Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.



Professional development

  • Keep up to date with legislation, case law, policies and procedures relating to money advice, and attend appropriate training; including reading relevant publications
  • Attend meetings, supervision and training as required by line manager




  • Uphold the aims and principles of the organisation
  • Comply with all the organisation’s published policies and procedures, paying particular attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
  • Comply with organisational, statutory and legislative requirements
  • Maintain regular contact with voluntary and statutory agencies.
  • Undertake other such duties as may be required to ensure the effective delivery and development of the service


This job description provides an indication of the roles and responsibilities of the post.  It should not be construed as an exhaustive list of the duties.  It may be re-negotiated, in consultation with staff, as the organisation develops. Some aspects of the role may be limited by the terms of a particular contract or funding.


Person Specification



  1. Knowledge and recent experience of debt advice/casework.


  1. Awareness of current issues in Debt Advice and recent CPD in debt.


  1. Effective oral and written communication skills with particular emphasis on negotiating and representing.


  1. Numerically competent and able to advice and support individuals in assessing their financial situation.


  1. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures


  1. Ability to prioritise own work, meet deadlines meet targets and manage caseload.


  1. Ability to use IT in the provision of advice


  1. Ability and willingness to work as part of a team.


  1. Ability to support other advisers & volunteers


  1. Ability to monitor and maintain own standards.


  1. Understanding of and commitment to the aims and principles of the CAB service and its equality and diversity policies.


  1. Ability to travel and deliver debt advice at various locations across the east of Cornwall.




  1. Qualified DRO Intermediary
  2. IMA CertMAP qualification
  3. Recent work on the MAPSFDAP contract
  4. Experience of giving financial capability advice


  1. Experience of working with vulnerable or marginalised people



Application FormApplication Form





Post expires at 12:00pm on Friday May 15th, 2020