HRH The Princess Royal visited the Bodmin offices of Citizens Advice Cornwall to personally thank the charity’s volunteers for their valuable work during the coronavirus pandemic.
The visit on Thursday 16 September follows the enforced closure of the organisation’s offices across the county, meaning staff and volunteers had to work from home, but continued to provide a full service to the public via phone and webchat.
The Princess, who is Patron of the charity, met volunteers and spoke about the vital role Citizens Advice plays in helping people from all section of society overcome their problems.
Citizens Advice Cornwall Chief Executive, Gill Pipkin, said:
“We were delighted to welcome Her Royal Highness to Cornwall and her visit has been a real morale booster to all our fantastic volunteers who went the extra mile during lockdown so that we never missed a day’s work.
“Although we have been unable to see people face-to-face, we have found that more people are contacting us via phone and webchat, but as our offices re-open, we will be able to see the most urgent cases again, subject to coronavirus restrictions.”
The visit was also attended by the Lord Lieutenant of Cornwall, Edward Bolitho, and Citizens Advice Cornwall Chair, Fran Keene.
During her visit to Bodmin, The Princess Royal was given a tour of the town centre offices at the Old Library and talked to staff at the community facility.
Last year, Citizens Advice helped 9,500 people in Cornwall and the Isles of Scilly, gaining a total of £5.7 million in income in benefits and other sources and helping write-off a total of £5.6 million in debts.