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MacMillan Cancer Support

The Citizens Advice Macmillan Project provides welfare benefits and grant advice countywide to people diagnosed with cancer, including their family and carers. The project is based at the dedicated cancer support centre at The Cove in the Royal Cornwall Hospital, Truro.

Having a cancer diagnosis can dramatically affect someone’s financial circumstances. Not being able to work, needing to reduce working hours or managing on a fixed income can mean having to make financial choices which increases the stress and worry at an already difficult time when patients should be focusing on their treatment and recovery.

Daily living costs can increase – travelling to hospital for treatment; higher heating bills because patients are at home more and have increased sensitivity to the cold; changed dietary requirements; weight loss or gain meaning clothes no longer fit properly and additional childcare costs.

We aim to maximise a client’s income to help lessen the financial impact and we advise and support clients to help them make informed choices. We provide a service that helps clients negotiate the benefits system and make Macmillan grant applications on behalf of our clients. We also work with other Macmillan professionals in Cornwall to provide further support to those affected by cancer.

In the last year, the project secured £18,411 in Macmillan grants and an income gain including welfare benefits totalling £1.7m on behalf of the people who used our service.

CONTACT

macmillan@citizensadvicecornwall.org.uk

Call 01872-672090. You will be asked to leave a message, and can expect a call back within 24 hours (excluding weekends)

Pensionwise

We provide free, unbiased guidance to clients aged 50-plus with a defined contribution pension pot.

Guidance covers what the new pension freedoms mean and retirement options, but does not provide financial advice.

Normally, confidential face-to-face appointments are held at our offices, outreach locations and workplaces across Cornwall with our experienced specialist advisers. Last year we saw 853 people in Cornwall.

Pensionwise is a Government-funded service and appointments usually last 45 to 60 minutes. During the session we explain your pension options, explain how each option is taxed and give you next steps to take. All guidance is independent and we don’t recommend any products or companies or tell you how to invest your money.

During the coronavirus lockdown we are unable to provided face-to-face appointments but we are carrying out phone appointments. You should be aged 50 or over and have a UK based defined contribution pension (not a final salary or career average pension).

To book go to www.pensionwise.gov.uk/en/telephone-appointments/new

Or call 0800-138-3944 between 8am and 8pm Mondays to Fridays.

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Our Team

Gill Pipkin - Chief Executive Officer

Gill’s main responsibilities are to ensure that Citizens Advice Cornwall is operating effectively and has the resources and support required to meet the needs of the clients, staff and volunteers. She is the main point of contact between the Trustees and staff and volunteers, and works closely with funders, partners, stakeholders and the national Citizens Advice body. Gill’s career started in hospitality and hotel management where she worked for over 30 years. She has also worked in the NHS and previously was Director for Samaritans of Cornwall at Truro, where she is still a volunteer.

Wailim Wong - Communications, Research & Campaigns Officer

Wailim is responsible for external and internal communications and publicity and runs a small team of dedicated volunteers working on Research and Campaigns. Originally from Truro, he joined Citizens Advice Cornwall in 2016 after working as a Senior Information Officer at the Cabinet Office and the Government’s Central Office of Information for 13 years. He also spent 12 years working as a journalist, sub-editor and content editor on the Western Morning News. He worked as a volunteer regional press officer for Amnesty International and is an active member of Amnesty’s Truro and Falmouth Group.

GUIDE TO BENEFITS
HELP WITH DEBTS
GUIDE TO BENEFITS

Job Vacancies

Any job vacancies are listed below, the date listed is the date the job was posted to our website. If you would like to receive an email notification anytime a new job listing is posted, please click this link.

Administrator/Receptionist

Citizens Advice Cornwall is a registered charity and offers free, independent, confidential and impartial advice to everyone, covering areas such as benefits, debt, employment, housing, consumer issues and discrimination.

We are looking for a full-time Administrator/Receptionist to join our Advice Team based in Truro with occasional travel to other offices

You will be providing professional, friendly and flexible administrative and reception support for the Advice Team so that they can deliver a great service for our clients.

The main responsibilities for this role are to greet all visitors, handle queries via phone, email and daily correspondence, general administrative duties, diary management, external and internal mail distribution, taking attendance notes for meetings.

To fully enjoy this role and be part of the Advice Team, you will need:

• At least one year of current work experience in an office administration role.
• A good standard of education.
• Excellent communication and interpersonal skills.
• Great organisational skills with good attention to detail and high levels of accuracy.
• To be respectful, patient, adaptable and confidential.
• To remain calm and professional especially when under pressure.

We offer:

• An opportunity to work for a well-respected local charity.
• Being part of a team that are focused on client’s needs.
• Salary Band: £18,250 – £19,631
• Access to mental health and wellbeing support from Togetherall.
• 28 days holiday including Bank Holidays.

Our aim is to recruit the person who is most suited to the role and welcome applications from people of all backgrounds. If you are motivated to help others and have the skills above then, we would love to hear from you. Please go to our website www.citizensadvicecornwall.org and complete an application form. This position will be subject to a satisfactory DBS.

Closing date is mid-day on 19 April 2021.

test job

Citizens Advice Cornwall is a registered charity and offers free, independent, confidential and impartial advice to everyone, covering areas such as benefits, debt, employment, housing, consumer issues and discrimination.

We are looking for a full-time Administrator/Receptionist to join our Advice Team based in Truro with occasional travel to other offices

You will be providing professional, friendly and flexible administrative and reception support for the Advice Team so that they can deliver a great service for our clients.

The main responsibilities for this role are to greet all visitors, handle queries via phone, email and daily correspondence, general administrative duties, diary management, external and internal mail distribution, taking attendance notes for meetings.

To fully enjoy this role and be part of the Advice Team, you will need:

• At least one year of current work experience in an office administration role.
• A good standard of education.
• Excellent communication and interpersonal skills.
• Great organisational skills with good attention to detail and high levels of accuracy.
• To be respectful, patient, adaptable and confidential.
• To remain calm and professional especially when under pressure.

We offer:

• An opportunity to work for a well-respected local charity.
• Being part of a team that are focused on client’s needs.
• Salary Band: £18,250 – £19,631
• Access to mental health and wellbeing support from Togetherall.
• 28 days holiday including Bank Holidays.

Our aim is to recruit the person who is most suited to the role and welcome applications from people of all backgrounds. If you are motivated to help others and have the skills above then, we would love to hear from you. Please go to our website www.citizensadvicecornwall.org and complete an application form. This position will be subject to a satisfactory DBS.

Closing date is mid-day on 19 April 2021.