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Author: Wailim Wong

Falmouth Office

The Falmouth office will be closed for drop-ins on Friday 20 October, although pre-arranged appointments will still take place. You can still contact us by texting the word ADVICE to 78866 and we will call you back within 24 hours or the next working day. Alternatively, you can call our Adviceline on 03444-111444 from Mondays to Fridays between 10am and 4pm.
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Citizens Advice helps 19,000 people in Cornwall and the Isles of Scilly

More than 19,000 people from Cornwall and the Isles of Scilly came to Citizens Advice to help find solutions to their problems in 2016-17 resulting in a £4.2 million gain in income for people living in the area. The headline statistics are contained in the charity’s annual report, launched by chief executive, Neil Colquhoun and chair of trustees, Sue Swift. The latest figures continue an upw...
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Temporary Office Closure

The Citizens Advice office in Penzance will be closed for drop-ins on Thursday 28 September. Our services can still be accessed by texting the word ADVICE to 78866. We will call you back within 24 hours or the next working day. Alternatively, you can contact us by calling 03444-111444 Mondays to Fridays from 10am to 4pm.
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Take Part in Our Survey on Financial Insecurity

Citizens Advice is looking for people to tell us about their experiences of coping with financial insecurity. We are offering £45 in Love2Shop vouchers as a thank you to those who are chosen to take part in the research. If you have had to deal with financial insecurity, we’d like to hear from you about the things you do to manage your money. This survey asks questions about your financial s...
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Penzance Office

The Citizens Advice Penzance office is closed this week (w/c 31 July) to allow staff training to take place. The office will open as usual next week. Members of the public requiring advice and assistance can still access Citizens Advice services by texting the word ADVICE to 78866 and we'll call you back within 24 hours or the next working day. Alternatively, you can contact us on 03444-1114...
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New Citizens Advice Office For Bodmin Opens for Business

Citizens Advice Cornwall has a new home in Bodmin. After several months in temporary accommodation at Shire House, the new offices at 19G Normandy Way, have officially opened by Bodmin’s Mayor, Cllr Sara Kinsman. The smart, new premises mean that Citizens Advice can once again offer public drop-in services as well as an appointments system. Citizens Advice Cornwall chief executive, Neil C...
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Beat the Scammers! Citizens Advice and Barclays Launch Workshops to Help People Fight Back

Scammers’ tricks of the trade will be revealed by Citizens Advice and high street bank, Barclays at a new series of public workshops in Devon and Cornwall. The events are open to everyone and aimed at combatting the increasing menace of frauds and scams during National Scams Month. Scammers can strike at any time, from cold-calling people with a fake investment opportunity to posting online ...
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Office Changes

Citizens Advice Cornwall is making changes to the way some of our offices operate. The new Citizens Advice Bodmin office is now open at 19G Normandy Way PL31 1RB and will hold public drop-in sessions on Tuesdays and Thursdays from 10am to 12.30pm. In Camborne, the drop-in service is temporarily closed while volunteer recruitment and training takes place and the Torpoint outreach service will...
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10 Things Employers Say to Mislead People About Their Rights

Asking people to become self-employed if they want to keep their jobs or telling agency staff they don’t have a legal right to sick pay are just some of the things employers say to find ways around people’s rights at work, Citizens Advice Cornwall can reveal. The charity has identified 10 common things that some employers say to try and mislead people about their rights. In the 12 months to ...
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St Austell Citizens Advice

The Citizens Advice Cornwall office in St Austell will be closed for drop-in sessions on Wednesday 28 June and will re-open again on Monday 3 July from 10am to 12.15pm as usual. The nearest Citizens Advice offices are at Truro Library, Union Place, Truro TR1 1EP Mondays, Wednesdays and Fridays from 9.30am to 11am.
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