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Author: Wailim Wong

Top Tips for Safe and Savvy Consumers on Black Friday

In the last year, Citizens Advice consumer service has dealt with almost half-a-million consumer related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service. Black Friday and Cyber Monday mark the busiest shopping weekend of the year. With the sales just around the cor...
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Citizens Advice Launches Funding Campaign for New Bude Service

Citizens Advice Cornwall is planning to expand its service in North Cornwall to cope with increasing demand in the area. The announcement follows a successful volunteer recruitment drive in Bude, which currently has a limited appointments service in the town. Chief Executive, Gill Pipkin said: “We are aware there is a strong demand for advice on debts, benefits, housing and employment iss...
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Citizens Advice Launches Search for Volunteers in Bude

Event details: Volunteer Information Morning: Wednesday 30 October – 9.30am to 1pm at Bude Library – drop in for a chat! Citizens Advice Cornwall is looking to expand services in North Cornwall, where there is a strong demand for help with problems about debt, benefits and housing. Chief Executive, Gill Pipkin, said: “In order to help more people we desperately need more volunteers to ...
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Citizens Advice Helps Write-off £5.4 million of Debt for People in Cornwall

Citizens Advice Cornwall has helped write-off £5.4 million worth of unmanageable debts for people in the county according to new statistics released by the charity today. The statistic is contained in the organisation’s annual report, which also shows more than 8,500 people came to us for advice on a wide range of issues – from debts and benefits to housing, employment, immigration and consumer...
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Changes to Citizens Advice in Newquay

From this week, (7 October) the Newquay Citizens Advice office will open for drop-in sessions (when no appointments are needed) on the second Thursday of every month. You can still access our services by texting the word ADVICE to 78866 and we'll contact you within 48 hours (excluding weekends). You can also find a wealth of useful information on a wide range of subjects on our website at ci...
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Citizens Advice St Austell

The Citizens Advice office in St Austell will be open on Monday 7 October for emergency cases only. If your case is not an emergency, you can still access our advice by texting ADVICE to 78866 and we'll aim to get back to you within 48 hours, excluding weekends. If your inquiry is about debt, please text DEBT to 78866. You can also find a wealth of up-to-date information on our website at ww...
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Citizens Advice Cornwall Marks 80th Anniversary Celebrations

Citizens Advice is celebrating 80 years of providing free, independent advice on a vast range of subjects to people throughout Cornwall and the Isles of Scilly. The national Citizens Advice service was founded on 4 September 1939 - the day after World War II was declared. Since then, the service has become a trusted household name. Last year we helped more than 8,600 people with their problems ...
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“Stop – Report – Talk” – New Research Finds Only Half of Victims Report Scams

Sixty-two per cent of people in the South West have been approached by a scammer in the last two years according to new research by Citizens Advice Cornwall. Worryingly, of those targeted, only 52% of people spoke to anyone about it. Under the slogan “Stop, Report, Talk: Be #scamaware”, Citizens Advice Cornwall are encouraging people to talk about their experiences and look out for others, part...
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Take Part in our Zero Hours Contract Survey

Do you have a zero hours contract with your employer or think you may have one? We're carrying out valuable research in Cornwall to find out how many people are on contracts where they don't know for sure how many hours they'll be asked to work each week and whether they're happy with this arrangement or not. Please help us by filling out this short, confidential form: https://www.surveymonk...
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