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Author: Wailim Wong

Christmas and New Year Opening

Citizens Advice Cornwall office opening hours over the Christmas and New Year have been announced. Offices across the county will be closed for drop-in sessions and appointments from Friday afternoon on 20 December 2019 to Thursday 2 January 2020. During this time, the CA Cornwall phone and text service will also be unable to take messages. Citizens Advice Cornwall Chief Executive, Gill Pipk...
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Time to Make Council Tax Collection Work for Everyone Says Citizens Advice Cornwall

Regulations governing how council tax arrears are collected are inflexible, push people further into debt and need to change, says Citizens Advice Cornwall. That’s because when people miss a single council tax payment, they become liable for the full year’s council tax bill soon after. The rules also mean councils are pushed to use the court process to collect arrears, and don’t set out what go...
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Citizens Advice Celebrates 80 Years with Saltash Tree Planting

Citizens Advice has marked its 80th anniversary with a special tree planting ceremony in Saltash. The oak tree was planted by the Mayor of Saltash, Cllr Gloria Challen and Citizens Advice Cornwall Chief Executive, Gill Pipkin, with local Citizens Advice volunteers and staff at Pillmere Green. The charity was established at the outbreak of the Second World War to help people with wartime regu...
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Top Tips for Safe and Savvy Consumers on Black Friday

In the last year, Citizens Advice consumer service has dealt with almost half-a-million consumer related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service. Black Friday and Cyber Monday mark the busiest shopping weekend of the year. With the sales just around the cor...
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Citizens Advice Launches Funding Campaign for New Bude Service

Citizens Advice Cornwall is planning to expand its service in North Cornwall to cope with increasing demand in the area. The announcement follows a successful volunteer recruitment drive in Bude, which currently has a limited appointments service in the town. Chief Executive, Gill Pipkin said: “We are aware there is a strong demand for advice on debts, benefits, housing and employment iss...
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Citizens Advice Launches Search for Volunteers in Bude

Event details: Volunteer Information Morning: Wednesday 30 October – 9.30am to 1pm at Bude Library – drop in for a chat! Citizens Advice Cornwall is looking to expand services in North Cornwall, where there is a strong demand for help with problems about debt, benefits and housing. Chief Executive, Gill Pipkin, said: “In order to help more people we desperately need more volunteers to ...
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Citizens Advice Helps Write-off £5.4 million of Debt for People in Cornwall

Citizens Advice Cornwall has helped write-off £5.4 million worth of unmanageable debts for people in the county according to new statistics released by the charity today. The statistic is contained in the organisation’s annual report, which also shows more than 8,500 people came to us for advice on a wide range of issues – from debts and benefits to housing, employment, immigration and consumer...
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Changes to Citizens Advice in Newquay

From this week, (7 October) the Newquay Citizens Advice office will open for drop-in sessions (when no appointments are needed) on the second Thursday of every month. You can still access our services by texting the word ADVICE to 78866 and we'll contact you within 48 hours (excluding weekends). You can also find a wealth of useful information on a wide range of subjects on our website at ci...
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Citizens Advice St Austell

The Citizens Advice office in St Austell will be open on Monday 7 October for emergency cases only. If your case is not an emergency, you can still access our advice by texting ADVICE to 78866 and we'll aim to get back to you within 48 hours, excluding weekends. If your inquiry is about debt, please text DEBT to 78866. You can also find a wealth of up-to-date information on our website at ww...
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