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Author: Wailim Wong


During the coronavirus outbreak all our offices are closed for face-to-face advice but you can still access our services. FOR OUR GENERAL ADVICE SERVICE: Text ADVICE to 78866. We'll call you back within 48 hours (excluding weekends). Call us free on 0800 144 88 48 / textphone 0800 144 8884 Mondays to Fridays from 10am to 4pm. For debt issues call 01752-850488 on Fridays and Mondays (...
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Government Warned Against “Devastating” Universal Credit Cut

Citizens Advice Cornwall has warned of the “devastating impact” of a scheduled cut to Universal Credit in April. Staff and volunteers at Citizens Advice Cornwall have helped 2,214 people with Universal Credit since March last year. Around 70% of people in the county seeking its advice on benefits have never contacted the charity before. Frontline advisers say many needing support from the be...
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£19k Cornwall Community Fund Grant to Help More People in Cornwall

Citizens Advice Cornwall has received a major £19k boost towards its expansion to cope with increased demand for help across the county. The money, from the Cornwall Community Foundation (CCF), will be used for new IT equipment, including two main servers and 70 additional computer screens to allow advisers to work from home during the coronavirus lockdown. CA Cornwall Chief Executive, Gill ...
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New Service Launched for Mental Health Support and Practical Advice in Cornwall

A new project has been launched in Cornwall and the Isles of Scilly to provide both mental health support and practical advice on money, jobs and housing to the most vulnerable people in our communities. Funded by Cornwall Council, it will see experts from Citizens Advice Cornwall and the Pentreath mental health charity join forces to provide an outreach service. Named Mhend (Mental Health E...
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Cornwall’s EU Citizens Urged to Apply for Settled Status Before Deadline

Around 7,000 EU, European Economic Area and Swiss citizens living in Cornwall and the Isles of Scilly have yet to apply for Settled Status to stay in the UK according to the latest Government statistics. Up to October 2020, a total of 10,700 people have successfully applied for the status in Cornwall and 100 on the Isles of Scilly (see end of release for a breakdown of nationalities). The de...
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Citizens Advice and Kernow King Tackle Fuel Poverty in Cornwall and Isles of Scilly This Winter

Citizens Advice is launching two new initiatives to tackle the problem of fuel poverty in Cornwall and the Isles of Scilly this winter. Official Government statistics show that 13% of households in Cornwall and 21% of households on the Isles of Scilly are affected by fuel poverty, one of the highest rates in the country. Citizens Advice Cornwall has teamed-up with Cornish comic and actor, Ke...
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Citizens Advice Wins £200,000 for Redundant Staff at Fifteen Cornwall

Legal action taken by Citizens Advice Cornwall has helped 70 former employees of the collapsed Cornwall Food Foundation in Truro and its associated Fifteen Restaurant at Watergate Bay, Newquay claim a total of more than £200,000 in payments following a failure in the redundancy process. The foundation was a charitable venture running healthy eating programmes for the community and training youn...
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Landlords Urged to Seek Help if Rents Dry-Up

Citizens Advice Cornwall is urging landlords to seek help if their own homes and finances are at risk because of tenants' non-payments of rents during the coronavirus restrictions. The lockdown restrictions have meant many tenants have been unable to afford their full rents, while the Government has banned landlords from evicting tenants, except for limited cases of anti-social behaviour. Wh...
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Help for People at Risk of Losing Their Homes in Cornwall

Citizens Advice Cornwall is working with the Legal Advice Centre University House to help those people in Cornwall most at risk of losing their homes. Free representation is available for those facing possession proceedings in court, and staff working on the project will be on hand to provide help and support before the hearing. The scheme covers mortgage repossessions, tenancies and squatters....
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