News

The Citizens Advice office in Newquay will be open for emergency drop-in cases only on Thursday 23 January. You can also access our services by texting the word ADVICE to 78866 and we'll call you back within 48 hours (excluding bank holidays) If your issue is about debt, please text the word DEBT to 78866. You can also call us on 03444-111444 Mondays to Fridays from 10am to 4pm, although this line...
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Citizens Advice has marked its 80th anniversary with a tree planting ceremony in Penzance. The tree was planted by the Mayor of Penzance, Cllr Nicole Broadhurst and Citizens Advice Cornwall Chair of Trustees, John Baker, with local Citizens Advice volunteers and staff at Penlee Park. The charity was established at the outbreak of the Second World War to help people with wartime regulations, ...
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Citizens Advice Cornwall has opened a new office in Bodmin to serve the people of the town and surrounding areas. The charity’s new facilities at the Old Library, in Lower Bore Street, include advice rooms and office space in the centre of town and was opened by the Lord Lieutenant of Cornwall, Edward Bolitho, who is also Patron of Citizens Advice Cornwall and the Mayor of Bodmin, Cllr Jeremy C...
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Citizens Advice has marked its 80th anniversary with a tree planting ceremony in Truro. The tree was planted by the Mayor of Truro, Cllr Robert Smith and Citizens Advice Cornwall Chief Executive, Gill Pipkin, with local Citizens Advice volunteers and staff at St Georges Road. The charity was established at the outbreak of the Second World War to help people with wartime regulations, temporar...
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Citizens Advice Cornwall office opening hours over the Christmas and New Year have been announced. Offices across the county will be closed for drop-in sessions and appointments from Friday afternoon on 20 December 2019 to Thursday 2 January 2020. During this time, the CA Cornwall phone and text service will also be unable to take messages. Citizens Advice Cornwall Chief Executive, Gill Pipk...
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Regulations governing how council tax arrears are collected are inflexible, push people further into debt and need to change, says Citizens Advice Cornwall. That’s because when people miss a single council tax payment, they become liable for the full year’s council tax bill soon after. The rules also mean councils are pushed to use the court process to collect arrears, and don’t set out what go...
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Citizens Advice has marked its 80th anniversary with a special tree planting ceremony in Saltash. The oak tree was planted by the Mayor of Saltash, Cllr Gloria Challen and Citizens Advice Cornwall Chief Executive, Gill Pipkin, with local Citizens Advice volunteers and staff at Pillmere Green. The charity was established at the outbreak of the Second World War to help people with wartime regu...
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In the last year, Citizens Advice consumer service has dealt with almost half-a-million consumer related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service. Black Friday and Cyber Monday mark the busiest shopping weekend of the year. With the sales just around the cor...
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Citizens Advice Cornwall is planning to expand its service in North Cornwall to cope with increasing demand in the area. The announcement follows a successful volunteer recruitment drive in Bude, which currently has a limited appointments service in the town. Chief Executive, Gill Pipkin said: “We are aware there is a strong demand for advice on debts, benefits, housing and employment iss...
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