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During the coronavirus outbreak all our offices are closed for face-to-face advice but you can still access our services. Text ADVICE to 78866 or for debt issues text DEBT to 78866. We'll call you back within 48 hours (excluding weekends). Call us on 03444-111444 Mondays to Fridays from 10am to 4pm. For debt issues call 01752-850488 on Fridays and Mondays (calls charged at your normal rate...
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Money Matters Adviser – North Cornwall & St. Austell / Newquay

Hours:  POST 1 – North Cornwall Area – 22 hours per week (Mon / Thu / Fri – preferred but can be flexible)                 POST 2 – St. Austell / Newquay Area – 37 hours per week Salary:                       £18,000 pro rata Responsible to:       Money Matters Project Lead Location:                   The role will be based in a Family Hub with occasional travel to other offices and ou...
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New Universal Credit Identity Theft Scam Revealed

Citizens Advice Cornwall has issued a warning about a new scam involving identity theft and Universal Credit claims. These scams involve a small number of cases where a person has had their identity stolen and the fraudster has then made a claim for Universal Credit. This process automatically stops the person's Housing Benefit, Tax Credits and other benefits. The first the victims knew about t...
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One-in-Three People in the South West Targeted by a Scammer During Lockdown

More than one-in-three people (36%) in the South West have been the target of a scam since lockdown came into effect across the country, according to new research by Citizens Advice Cornwall. Over half of people (58%) are worried someone they know will fall foul of a con. And the large majority of people (88%) reported they felt wary of coronavirus scams. Citizens Advice Cornwall and Trading...
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New Debt Phone Service for Cornwall and Isles of Scilly

Citizens Advice Cornwall is launching a new telephone debt advice service to help with the expected surge in inquiries caused by the coronavirus lockdown. From Friday, 29 May, people will be able to call the debt team on 01752-850488 on Fridays and Mondays (calls charged at providers’ normal rate). They will be able to speak directly to a Debt Adviser for advice. Or, if lines are busy, they wil...
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We’re Still Open to Help with Your Debt Issues

Although many people are contacting Citizens Advice about lockdown-related issues, we are still open and available for debt advice. If you have concerns about repaying your debts you can still get free, independent and confidential advice from our team by texting the word DEBT to 78866 and we'll aim to get back to you within 48 hours (excluding weekends and bank holidays).
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Latest Advice for Businesses

Citizens Advice Cornwall has produced this factsheet to help businesses with common queries about coronavirus-related issues: CORONAVIRUS – IF YOU HAVE TO LAY OFF STAFF: Employers can use the Government Coronavirus Job Retention scheme to pay staff while there’s no work to do. Your staff need to have been on your payroll on 19 March 2020 and be paid through PAYE. This includes staff who are: ...
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Citizens Newsletter – Spring 2020

The latest edition of Citizens, our public newsletter, can be found on the link below. It includes the latest statistics on the volume and types of calls we've received so far during the the coronavirus lockdown and important information on how you can contact us: Citizens - Spring 20
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Energy Advice During Coronavirus Outbreak

Ofgem, the Government's Office for Gas and Electricity Markets, has updated its advice on a wide range of subjects relating to domestic energy during the coronavirus outbreak, such as paying bills and topping-up meters. For information please visit https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply  
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