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Princess Royal Visits Bodmin to Thank Citizens Advice Volunteers

  HRH The Princess Royal visited the Bodmin offices of Citizens Advice Cornwall to personally thank the charity’s volunteers for their valuable work during the coronavirus pandemic. The visit on Thursday 16 September follows the enforced closure of the organisation’s offices across the county, meaning staff and volunteers had to work from home, but continued to provide a full servic...
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HOW TO GET ADVICE

During the coronavirus outbreak all our offices are closed for face-to-face advice but you can still access our services. FOR OUR GENERAL ADVICE SERVICE: Text ADVICE to 78866. We'll call you back within 48 hours (excluding weekends). Call us on 03444-111444 Mondays to Fridays from 10am to 4pm. For debt issues call 01752-850488 on Fridays and Mondays. You can find the latest up-to-dat...
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CA Cornwall Annual General Meeting 2020

Citizens Advice Cornwall's Annual General Meeting will take place on Tuesday 29 September 2020, 10am to 11am. The AGM is open to all and will be held online via Microsoft Teams. To join the AGM online, please email mail@citizensadvicecornwall.org.uk by Thursday 24 September, to be sent a link and the papers.
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6,800 Pensioners in Cornwall Missing Out on Free TV Licences

Citizens Advice Cornwall is urging pensioners to see if they are entitled to Pension Credit, which will also allow them to continue having a free TV licence. This autumn, new rules came into force, which mean people aged over 75 who previously had a free TV licence will now have to pay the full licence fee unless they, or they’re partner living at the same address, are receiving Pension Credit....
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Job Vacancy – Debt Advice Caseworker

Debt Advice Caseworker for Mental Health Project (MHend) 12 month pilot project Citizens Advice Cornwall offers free, independent, confidential and impartial advice to everyone, covering areas such as benefits, debt, employment, housing, consumer issues and discrimination. We value diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is mos...
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Driver Receives Shock £13k Demand for “Courtesy Car”

A shipyard worker was shocked to receive a notice from an accident claims company seeking £13,000 for a hire car which he believed was provided free of charge from his insurers following an accident. Duane Petrauske, 58, from Falmouth, came to Citizens Advice Cornwall after he received the demand for payment out of the blue and is warning other motorists to be aware of falling into the same tra...
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Citizens Advice and CDC Provide Dedicated Advice for Eden Project Staff

Citizens Advice Cornwall and Cornwall Development Company are providing specialist advice on redundancy, job seeking, debts and benefits for staff at The Eden Project. Teams from both organisations will be offering help and reassurance following the announcement of around 220 job losses at the landmark attraction last month. Gill Pipkin, Chief Executive of Citizens Advice Cornwall, said: ...
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Show Tolerance for People with Hidden Disabilities During Coronavirus

Citizens Advice Cornwall is reminding businesses and members of the public to show tolerance and understanding towards people with hidden disabilities, particularly about the wearing of face masks. The Sunflower Lanyard programme is designed to help people easily identify those who have hidden disabilities, which might make it difficult or impossible for them to wear masks while shopping. Th...
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New Universal Credit Identity Theft Scam Revealed

Citizens Advice Cornwall has issued a warning about a new scam involving identity theft and Universal Credit claims. These scams involve a small number of cases where a person has had their identity stolen and the fraudster has then made a claim for Universal Credit. This process automatically stops the person's Housing Benefit, Tax Credits and other benefits. The first the victims knew about t...
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One-in-Three People in the South West Targeted by a Scammer During Lockdown

More than one-in-three people (36%) in the South West have been the target of a scam since lockdown came into effect across the country, according to new research by Citizens Advice Cornwall. Over half of people (58%) are worried someone they know will fall foul of a con. And the large majority of people (88%) reported they felt wary of coronavirus scams. Citizens Advice Cornwall and Trading...
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