News

The Citizens Advice Newquay office will close early at 11am on Thursday 21 March and all day on Thursday 28 March. If you need advice you can still access our services by texting the word ADVICE to 78866 or calling 03444-111444 Mondays to Fridays from 10am to 4pm, although this line can get very busy.
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The Citizens Advice St Austell office will be open for emergency cases only on both Monday 11 March and Monday 18 March - existing appointments are not affected. You can still access our service by texting the word ADVICE to 78866 and we will aim to get back to you within five days, excluding weekends. You can also call us on 03444-111444 Mondays to Fridays from 10am to 4pm, although this line ...
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Citizens Advice Cornwall office opening hours over the Christmas and New Year have been announced. Offices across the county will be closed for drop-in sessions and appointments from mid-day on Friday 21 December 2018 to Wednesday 2 January 2019. During this time, the CA Cornwall phone and text service will also be unable to take messages. Citizens Advice Cornwall deputy chief executive, Be...
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Citizens Advice Cornwall is throwing its weight behind a campaign for an independent regulator to crack down on bad-behaving bailiffs. New figures from Citizens Advice England and Wales and debt charity StepChange reveal 850,000 of the 2.2 million people contacted by a bailiff in the last two years were victims of bailiffs breaking the rules. Of the people affected by, or who witnessed a b...
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A number of events are taking place across Cornwall offering Christmas meals which are free or by donation. Listed events are free of charge unless otherwise stated. Downderry: Village Hall, Christmas Day 12.30pm for 1 pm Christmas lunch. Please call 07929-930584 / 01503-250124 or email magiluvs2sing@gmail.com St Austell: Cornerstone Community Centre, Trinity Street, Christmas Day 12pm for 1...
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Citizens Advice Cornwall has released a Christmas list of 12 tips to help people avoid pressure on their household budgets. The charity’s dozen budget bullets could help guard against the heavy toll the festive season can take on family finances - and help them start the new year without a debt hangover. In the past 12 months, advisers at Citizens Advice Cornwall helped 2,204 people with deb...
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The Citizens Advice Newquay office will open on Thursdays from 10am to 1pm for drop-in sessions without appointments from the week commencing 26 November. This replaces the drop-in sessions on Tuesdays when the office will now be closed. You can still access our services by texting the word ADVICE to 78866. If your inquiry is about debt, text the word DEBT to 78866. You can also call us on 0...
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More than 13,000 problems with purchases in England and Wales on online marketplaces were reported to the Citizens Advice consumer service last year. Online marketplaces - websites where traders and private individuals list and sell products - are becoming increasingly popular for people trying to find the best deal. As customers turn to online marketplaces in the lead-up to Christmas, Citiz...
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Citizens Advice Cornwall has helped more than 19,000 people with 46,000 issues from problems with benefits to debt and from housing to discrimination according to new statistics revealed by the charity today in its annual report for 2017-18. The organisation’s dedicated team of advisers, working from eight offices and outreach centres from Saltash to the Isles of Scilly helped people gain £3.6 ...
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Col Edward Bolitho, the Lord Lieutenant of Cornwall, has agreed to become patron of Citizens Advice Cornwall. Col Bolitho is well known throughout Cornwall for his work with a range of charities and organisations and manages the family Bolitho Estates. Welcoming Col Bolitho’s appointment, Gill Pipkin, Citizens Advice Cornwall’s chair of trustees, said: “We are delighted and honoured to ha...
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