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6,800 Pensioners in Cornwall Missing Out on Free TV Licences

Citizens Advice Cornwall is urging pensioners to see if they are entitled to Pension Credit, which will also allow them to continue having a free TV licence. This autumn, new rules came into force, which mean people aged over 75 who previously had a free TV licence will now have to pay the full licence fee unless they, or they’re partner living at the same address, are receiving Pension Credit....
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Driver Receives Shock £13k Demand for “Courtesy Car”

A shipyard worker was shocked to receive a notice from an accident claims company seeking £13,000 for a hire car which he believed was provided free of charge from his insurers following an accident. Duane Petrauske, 58, from Falmouth, came to Citizens Advice Cornwall after he received the demand for payment out of the blue and is warning other motorists to be aware of falling into the same tra...
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Citizens Advice and CDC Provide Dedicated Advice for Eden Project Staff

Citizens Advice Cornwall and Cornwall Development Company are providing specialist advice on redundancy, job seeking, debts and benefits for staff at The Eden Project. Teams from both organisations will be offering help and reassurance following the announcement of around 220 job losses at the landmark attraction last month. Gill Pipkin, Chief Executive of Citizens Advice Cornwall, said: ...
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Show Tolerance for People with Hidden Disabilities During Coronavirus

Citizens Advice Cornwall is reminding businesses and members of the public to show tolerance and understanding towards people with hidden disabilities, particularly about the wearing of face masks. The Sunflower Lanyard programme is designed to help people easily identify those who have hidden disabilities, which might make it difficult or impossible for them to wear masks while shopping. Th...
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New Universal Credit Identity Theft Scam Revealed

Citizens Advice Cornwall has issued a warning about a new scam involving identity theft and Universal Credit claims. These scams involve a small number of cases where a person has had their identity stolen and the fraudster has then made a claim for Universal Credit. This process automatically stops the person's Housing Benefit, Tax Credits and other benefits. The first the victims knew about t...
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One-in-Three People in the South West Targeted by a Scammer During Lockdown

More than one-in-three people (36%) in the South West have been the target of a scam since lockdown came into effect across the country, according to new research by Citizens Advice Cornwall. Over half of people (58%) are worried someone they know will fall foul of a con. And the large majority of people (88%) reported they felt wary of coronavirus scams. Citizens Advice Cornwall and Trading...
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New Debt Phone Service for Cornwall and Isles of Scilly

Citizens Advice Cornwall is launching a new telephone debt advice service to help with the expected surge in inquiries caused by the coronavirus lockdown. From Friday, 29 May, people will be able to call the debt team on 01752-850488 on Fridays and Mondays (calls charged at providers’ normal rate). They will be able to speak directly to a Debt Adviser for advice. Or, if lines are busy, they wil...
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We’re Still Open to Help with Your Debt Issues

Although many people are contacting Citizens Advice about lockdown-related issues, we are still open and available for debt advice. If you have concerns about repaying your debts you can still get free, independent and confidential advice from our team by texting the word DEBT to 78866 and we'll aim to get back to you within 48 hours (excluding weekends and bank holidays).
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Latest Advice for Businesses

Citizens Advice Cornwall has produced this factsheet to help businesses with common queries about coronavirus-related issues: CORONAVIRUS – IF YOU HAVE TO LAY OFF STAFF: Employers can use the Government Coronavirus Job Retention scheme to pay staff while there’s no work to do. Your staff need to have been on your payroll on 19 March 2020 and be paid through PAYE. This includes staff who are: ...
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Citizens Newsletter – Spring 2020

The latest edition of Citizens, our public newsletter, can be found on the link below. It includes the latest statistics on the volume and types of calls we've received so far during the the coronavirus lockdown and important information on how you can contact us: Citizens - Spring 20
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