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New Debt Phone Service for Cornwall and Isles of Scilly

Citizens Advice Cornwall is launching a new telephone debt advice service to help with the expected surge in inquiries caused by the coronavirus lockdown. From Friday, 29 May, people will be able to call the debt team on 01752-850488 on Fridays and Mondays (calls charged at providers’ normal rate). They will be able to speak directly to a Debt Adviser for advice. Or, if lines are busy, they wil...
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We’re Still Open to Help with Your Debt Issues

Although many people are contacting Citizens Advice about lockdown-related issues, we are still open and available for debt advice. If you have concerns about repaying your debts you can still get free, independent and confidential advice from our team by texting the word DEBT to 78866 and we'll aim to get back to you within 48 hours (excluding weekends and bank holidays).
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Latest Advice for Businesses

Citizens Advice Cornwall has produced this factsheet to help businesses with common queries about coronavirus-related issues: CORONAVIRUS – IF YOU HAVE TO LAY OFF STAFF: Employers can use the Government Coronavirus Job Retention scheme to pay staff while there’s no work to do. Your staff need to have been on your payroll on 19 March 2020 and be paid through PAYE. This includes staff who are: ...
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Citizens Newsletter – Spring 2020

The latest edition of Citizens, our public newsletter, can be found on the link below. It includes the latest statistics on the volume and types of calls we've received so far during the the coronavirus lockdown and important information on how you can contact us: Citizens - Spring 20
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Energy Advice During Coronavirus Outbreak

Ofgem, the Government's Office for Gas and Electricity Markets, has updated its advice on a wide range of subjects relating to domestic energy during the coronavirus outbreak, such as paying bills and topping-up meters. For information please visit https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply  
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Coronavirus Scams Warning

Citizens Advice Cornwall is warning people to be alert for criminal scammers who are riding on the back of the coronavirus outbreak. The following scams have been reported in various parts of the country: Cold callers offering instant fake doorstep Covid-19 screening tests for £10 Offers of shopping trips where you pay up front and don't get the goods Offers of odd jobs being done to...
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Citizens Advice Arrangements for Coronavirus in Cornwall Announced

Citizens Advice is closing face-to-face drop-in sessions and appointments in Cornwall in response to the national coronavirus outbreak from tomorrow (18 March). Members of the public who need advice can still contact the service in the following ways: Text the word ADVICE to 78866 or for debt inquiries text DEBT to 78866 and we’ll aim to call you back within 48 hours (excluding weekends). ...
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Landlords Urged to Meet Warm Homes Deadline

Citizens Advice Cornwall is reminding landlords of domestic properties that they must meet new energy efficiency standards by 1 April. The Minimum Energy Efficiency Standard legislation was introduced in 2015 for buildings with tenancies. From 2018 landlords were prohibited from granting new tenancies for properties with an Energy Performance Certificate rating below E.  From 1 April 2020, all ...
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Advice for Dealing with Coronavirus

Following the recent outbreak of coronavirus in the UK - including in Cornwall - Citizens Advice is asking members of the public to consider using our text and phone service where possible instead of coming into our offices on drop-in days. If you already have an appointment with Citizens Advice, you should still come in. In the meantime, our offices are still open as usual. To contact us by te...
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