Cornwall Citizens Advice has tried to ensure that the information on this website is accurate. However, Cornwall Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Cornwall Citizens Advice endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.
Cornwall Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Cornwall Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Cornwall Citizens Advice and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.
At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
● only access it when we have a good reason
● only share what is necessary and relevant
● don’t sell it to anyone
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
● to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
● to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
● to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
● for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
● to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
● to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice
We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information.
This page covers how we, as your local charity, handle your information locally in our offices.
How Citizens Advice Cornwall collect your data
By the use of our revised ‘Client Permission and Consent Form’ released in May 2018.
What Citizens Advice Cornwall ask for
How Citizens Advice Cornwall use your information
Working on your behalf
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.
Listed are some of the organisations we may need to contact on your behalf, although there may be others depending on circumstances and your needs:
Cornwall Council, Department of Work and Pensions, Her Majesty’s Revenue & Customs, Her Majesty’s Courts and Tribunal Services, Shelter, St Petroc’s Society and Local Housing Association’s.
How Citizens Advice Cornwall store your information
Personal information is stored on Citizens Advice management system called Casebook
How Citizens Advice Cornwall share your information
As part of the service we provide, following the initial signing or agreement to the Client Permission and Consent Form, we may refer to organisations that can support you with your issue and may include the Money Advice Service, Macmillan, Children’s Centres, Pensionwise and others as identified or required.
Contact Citizens Advice Cornwall about your information
If you have any questions about how your information is collected or used, you can contact our office.
Citizens Advice Cornwall, 21 Dean Street, LISKEARD PL14 4AB
You can contact us to:
● find out what personal information we hold about you
● correct your information if it’s wrong, out of date or incomplete
● request we delete your information
● ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
● ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
● ask us stop using your information
Who is responsible for looking after your personal information
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.
You can find out more about your data rights on the Information Commissioner’s website.