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How to get advice

We offer free, confidential, independent and impartial advice on a wide range of issues including employment, benefits, housing, debt, consumer rights, discrimination, family issues and immigration and nationality to everyone.

You can get advice from Citizens Advice online or over the phone. Our face-to-face service is suspended during the coronavirus outbreak.


Visit as a first port of call. This has a lot of useful information about many of the issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle. There is also a webchat facility that allows you to talk directly online with an adviser.


Text the word ADVICE to 78866 or for debt inquiries, text DEBT to 78866 and we’ll call you back within 48 hours (excluding weekends).


Or call us free on 0800-144-8848 Mon-Fri 10am-4pm.

Remote Advice

Use one of our remote computers to look-up information and make an appointment for an online face-to-face session with one of our advisers. These can be found at:

Torpoint Community Hub and Library – 0300 123 4111

Launceston Gateway Centre – 01566 770951

St Ives Library – 0345 045 5225

Please call to book an appointment. No knowledge of computers is needed as staff at these centres will be able to book appointments and set-up the computer for you.