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How to get advice

We offer free, confidential, independent and impartial advice on a wide range of issues including employment, benefits, housing, debt, consumer rights, discrimination, family issues and immigration and nationality to everyone.

You can get advice from Citizens Advice online or over the phone. Our face-to-face service is suspended during the coronavirus outbreak.

Online

Visit www.citizensadvice.org.uk as a first port of call. This has a lot of useful information about many of the issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle. There is also a webchat facility that allows you to talk directly online with an adviser.

Text

Text the word ADVICE to 78866 or for debt inquiries, text DEBT to 78866 and we’ll call you back within 48 hours (excluding weekends).

Phone

Or call us free on 0800-144-8848 Mon-Fri 10am-4pm.

HELP HUBS

Our Help Hubs are located across the county to provide greater access to Citizens Advice services.

The hubs are computers and internet phones where you can find information about your issue and hold a face-to-face online session with an adviser. They can be found at libraries, community centres and foodbanks and are open for everyone to use.

No experience with computers is necessary because staff at the venues will help you use the computer and book an appointment with an adviser if you want one.

The computers and phones are in placed in areas where your conversations can’t be overheard and you don’t need to tell anyone at the venue about your issue.
To use the Advice Hub, you can just visit the venue and ask a member of staff or to make an appointment yourself, text ADVICE DIGITAL to 78866.
The Help Hub network is growing all the time, but are already in place at:

  • Torpoint Library – Fore St, Torpoint PL11 2AG
  • St Ives Library – St Ives Library, Gabriel Street, St Ives TR26 2LU
  • Launceston Gateway Community Centre – Madford Ln, Launceston PL15 9EG
  • Bude Library – The Wharf, Bude EX23 8LG
  • Newquay Foodbank (St Columb Minor) – St Columb Minor Parish Church 76 Church St, Newquay TR7 3EY
  • Treverbyn Hall – Treverbyn Community Hall Treverbyn Rd, Stenalees, Saint Austell PL26 8TL
  • Carn Gwaval Wellbeing Centre – Old Town Road St Mary’s TR21 0NA
  • Helston Library – Tregrouse Way, Helston. TR13 8AG
  • St Germans – Scholars Café – Church Street, St Germans PL12 5LG
  • Cornwall Neighbourhoods 4 Change – The Elms, 61 Green Lane, Redruth TR15 1LA
  • Cornwall Neighbourhoods 4 Change – 7-9 High Cross Street, St Austell PL25 4AF