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Getting Advice

We can provide you with the information and advice you need for the challenges you face. Our advice and information is free, confidential, independent and impartial and includes topics as wide ranging as employment law, benefits, housing, debt, consumer rights, discrimination, family & personal, and immigration & nationality.

You can get advice from Citizens Advice online or over the phone. Our face-to-face service is suspended during the coronavirus outbreak.


We recommend visiting www.citizensadvice.org.uk  as a first port of call. This has a lot of useful information about many issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle.

You can also click on the links below to jump straight to a particular area



Debt & Money




Law & Courts



 By phone

If you would like us to call you, you can ask for a call back by texting the word ADVICE for general queries or ADVICE DEBT for debt related issues, to the number 78866. Please be aware if you do this we may leave a message to say that we have called.

If you would like to call us, our Telephone Access Centres operate Monday – Friday, 10.00am until 4.00pm. The number to dial is Freephone 0800-144-8848 or Textphone 0800-144-8884. When you call your details will be taken and you will receive a Gateway Assessment interview, to help us assess your situation and get you the advice you need.

Please be aware all calls are recorded for training and quality purposes.


If you are concerned about hate crime, if you have been a victim, such as being bullied, harassed or if someone has taken advantage of you, or if you would like to talk to someone about it, you can contact a Third Party Reporting Centre, such as Citizens Advice Cornwall. These centres have been established across the county to provide information, advice and support with any concerns.

Hate crime is defined as an attack on an individual’s identity. Someone’s identity is the characteristic that make up who they are, for example their nationality, ethnic group or race, language, sexual orientation, religion or a disability.

To contact us, call Freephone 0800-144-8848 (Textphone – 0800-144-8884) Mon-Fri 10am-4pm or text the word ADVICE to 78866 and we’ll call you back within 48 hours (excluding weekends).

All calls are treated in confidence by fully trained advisers.

Specialist Advice

Our general advice service is the bedrock activity of Citizens Advice Cornwall and is powered by our volunteers. This is delivered across Cornwall through our text and call back service and our local offices and outreach facilities.

In addition we have a number of specialist services that extend the advice we can give to our clients and in turn our client base, as well as adding value to the activities of our partners.

We offer specialist advice on Universal Credit, Debt, Pensions, and welfare benefits advice for cancer patients, families or carers via our Macmillan service. To find out more about any of these, click here