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Getting Advice

We can provide you with the information and advice you need for the challenges you face. Our advice and information is free, confidential, independent and impartial and includes topics as wide ranging as employment law, benefits, housing, debt, consumer rights, discrimination, family & personal, and immigration & nationality.

 By Text

If you would like us to call you, you can ask for a call back by texting the word ADVICE for general queries or DEBT for debt related issues, to the number 78866. Please be aware if you do this we may leave a message to say that we have called.

On the Website

Get information on a wide range of topics online from the Citizens Advice central website by  clicking this link

In Person

All of our offices offer a Gateway Assessment drop-in interview service, which will help us assess your situation and get you the advice you need. For details on our offices, locations and opening times, please click this link
An appointment may be made by your Adviser if further advice is required, appointments are available in other areas subject to availability.

By phone

Our Telephone Access Centres operate Monday – Friday, 10.00am until 4.00pm. The number to dial is 03444 111 444. When you call your details will be taken and you will receive a Gateway Assessment interview, to help us assess your situation and get you the advice you need.

Specialist Advice

Our general advice service is the bedrock activity of Citizens Advice Cornwall and is powered by our volunteers. This is delivered across Cornwall through our text and call back service and our local offices and outreach facilities.

In addition we have a number of specialist services that extend the advice we can give to our clients and in turn our client base, as well as adding value to the activities of our partners:

Help with Debt

We have a team of six debt specialists working, as local delivery partners for the Money Advice Service, across Cornwall and the Isles of Scilly.money_advice_service logo

We provide face-to -face appointments at Saltash, Liskeard, Bodmin, St Austell, Newquay, Falmouth, Camborne and Penzance; or information and advice by ‘phone if this is more convenient to you.

We can advise you on the standard strategies for debt in a confidential, independent and impartial way: payment plans, full & final settlement, bankruptcy, Debt Relief Orders and Individual Voluntary Agreements. Although our service is free some strategies do have costs attached.

As trained Intermediaries for Debt Relief Orders, if this option is chosen, we can prepare and submit the application without any further referral. (The standard criteria for Debt Relief Orders apply – not a homeowner, debts under £20k, surplus income under £50 per month, assets under £100 and car if there is one under £1000.)

We also offer an online self help debt management resource, which you can access by clicking this link


If you have a private defined contribution pension (ie not linked to salary or years of service) you now have freedom to decide what to do with your pension pot. If you are approaching retirement or over 50, and thinking about accessing your pension pot in the next six months Pension Wise is here to help

Pension Wise is the new government service that will help you go through your options so that you can be informed and confident that decisions can be made that are best for you.

Citizens Advice Cornwall is the local partner for the delivery of Pension Wise in Cornwall and North DevonPension_wise_Strap_HMG_RGB

To book a face to face interview with one of our trained guidance specialists phone 0800 138 8292

For further information and guidance visit the website www.pensionwise.gov.uk


If you want information about the State Pension or career average or final salary pensions you can speak to The Pensions Advisory Service 0300 123 1047 and www.pensionsadvisoryservice.org.uk

Cancer patients, their families and carers

Do you have, or know someone with a cancer diagnosis?

Our Citizens Advice Cornwall / Macmillan Project gives welfare benefits advice to anyone who has, or has had, a cancer diagnosis. We also advise your family members and carers if you have a current diagnosis. We can help with grants, benefit applications and appeals. M_mid_RGB

We are based at The Cove, Royal Cornwall Hospital. We give advice by phone or by arranging a suitable appointment and we have drop in sessions for initial advice for new clients.

Please contact us on 01872 256373 for further information and current drop in sessions times or contact us by email – macmillan@citizensadvicecornwall.org.ukMacmillan feedback

Further information about the project is available here Citizens Advice and Macmillan info


Some of the great feedback for the work of the project is captured here and can be read in more detail here . . . 

Cornwall Council’s Children’s Centres

final-cc-logoWe provide general and financial capability advice to families through the Council Children’s Centres.

Appointments are made by the Children’s Centre staff.