We offer free, confidential, independent and impartial advice on a wide range of issues including employment, benefits, housing, debt, consumer rights, discrimination, family issues and immigration and nationality to everyone.
You can get advice from Citizens Advice online or over the phone. Our face-to-face service is suspended during the coronavirus outbreak.
Visit www.citizensadvice.org.uk as a first port of call. This has a lot of useful information about many of the issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle. There is also a webchat facility that allows you to talk directly online with an adviser.
Text the word ADVICE to 78866 and we’ll call you back within 48 hours (excluding weekends). Texts are charged at your standard Network Rate - Please see your provider's website for message costs.
Or call us on AdviceLine free on 0800-144-8848 Monday-Friday 10am-4pm. For Debt Advice, please call the Call Debt Helpline on 0800-240-4420 Monday–Friday 9am–5pm. These numbers are free from Landline and Mobiles - Calls to our Admin Line are charged at standard network rates. Please see your network provider's website for call charges.
Our Help Hubs are located across the county to provide greater access to Citizens Advice services.
The hubs are computers and internet phones where you can find information about your issue and hold a face-to-face online session with an adviser. They can be found at libraries, community centres and foodbanks and are open for everyone to use.
No experience with computers is necessary because staff at the venues will help you use the computer and book an appointment with an adviser if you want one.
The computers and phones are in placed in areas where your conversations can’t be overheard and you don’t need to tell anyone at the venue about your issue.
To use the Advice Hub, you can just visit the venue and ask a member of staff or to make an appointment yourself, text ADVICE DIGITAL to 78866.
The Help Hub network is growing all the time, but are already in place at: