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Getting Advice

We can provide you with the information and advice you need for the challenges you face. Our advice and information is free, confidential, independent and impartial and includes topics as wide ranging as employment law, benefits, housing, debt, consumer rights, discrimination, family & personal, and immigration & nationality.

You can get advice from Citizens Advice online, over the phone, or in person at a Local Office.

Online

We recommend visiting www.citizensadvice.org.uk  as a first port of call. This has a lot of useful information about many issues people come to us with. It’s a great place to start when you have a problem you’re not sure how to handle.

You can also click on the links below to jump straight to a particular area

Benefits

Work

Debt & Money

Consumer

Housing

Family

Law & Courts

Immigration

Health

 By phone

If you would like us to call you, you can ask for a call back by texting the word ADVICE for general queries or DEBT for debt related issues, to the number 78866. Please be aware if you do this we may leave a message to say that we have called.

If you would like to call us, our Telephone Access Centres operate Monday – Friday, 10.00am until 4.00pm. The number to dial is 03444 111 444. When you call your details will be taken and you will receive a Gateway Assessment interview, to help us assess your situation and get you the advice you need.

Please be aware all calls are recorded for training and quality purposes.

In Person

All of our offices offer a Gateway Assessment drop-in interview service, which will help us assess your situation and get you the advice you need. For details on our offices, locations and opening times, please click this link. An appointment may be made by your Adviser if further advice is required, appointments are available in other areas subject to availability.

Specialist Advice

Our general advice service is the bedrock activity of Citizens Advice Cornwall and is powered by our volunteers. This is delivered across Cornwall through our text and call back service and our local offices and outreach facilities.

In addition we have a number of specialist services that extend the advice we can give to our clients and in turn our client base, as well as adding value to the activities of our partners.

We offer specialist advice on Universal Credit, Debt, Pensions, and welfare benefits advice for Cancer patients, families or carers via our Macmillan service. To find out more about any of these, click here

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