Show Tolerance for People with Hidden Disabilities During Coronavirus

Citizens Advice Cornwall is reminding businesses and members of the public to show tolerance and understanding towards people with hidden disabilities, particularly about the wearing of face masks. The Sunflower Lanyard programme is designed to help people easily identify those who have hidden disabilities, which might make it difficult or impossible for them to wear masks while shopping. Th...
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Money Matters Adviser – North Cornwall & St. Austell / Newquay

Hours:  POST 1 – North Cornwall Area – 22 hours per week (Mon / Thu / Fri – preferred but can be flexible)                 POST 2 – St. Austell / Newquay Area – 37 hours per week Salary:                       £18,000 pro rata Responsible to:       Money Matters Project Lead Location:                   The role will be based in a Family Hub with occasional travel to other offices and ou...
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New Universal Credit Identity Theft Scam Revealed

Citizens Advice Cornwall has issued a warning about a new scam involving identity theft and Universal Credit claims. These scams involve a small number of cases where a person has had their identity stolen and the fraudster has then made a claim for Universal Credit. This process automatically stops the person's Housing Benefit, Tax Credits and other benefits. The first the victims knew about t...
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One-in-Three People in the South West Targeted by a Scammer During Lockdown

More than one-in-three people (36%) in the South West have been the target of a scam since lockdown came into effect across the country, according to new research by Citizens Advice Cornwall. Over half of people (58%) are worried someone they know will fall foul of a con. And the large majority of people (88%) reported they felt wary of coronavirus scams. Citizens Advice Cornwall and Trading...
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Job Vacancy – Financial Capabilities Project Worker

Hours:                        37 hours per week, additional to be agreed where necessary.  Potential to be a job share split between North Cornwall and South East Cornwall Salary:                       £22,439 - £24,479 pro rata dependent upon experience Job Start Date:         Monday 3rd August 2020 Responsible to:       CEO Responsible for:      Project Administrator Location:    ...
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Job Vacancy – Financial Capabilities Project Administrator

Hours:                        18.5 hours per week, additional to be agreed where necessary.  Could be a job share Salary:                       £17,900 - £18,869 pro rata dependent upon experience Job Start Date:         Monday 3rd August 2020 Responsible to:       Project Worker Responsible for:      Project Administrator Location:                   The role will be based at Bodmin...
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New Debt Phone Service for Cornwall and Isles of Scilly

Citizens Advice Cornwall is launching a new telephone debt advice service to help with the expected surge in inquiries caused by the coronavirus lockdown. From Friday, 29 May, people will be able to call the debt team on 01752-850488 on Fridays and Mondays (calls charged at providers’ normal rate). They will be able to speak directly to a Debt Adviser for advice. Or, if lines are busy, they wil...
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Money Matters Adviser Vacancy

Money Matters Adviser Vacancy Hours: 37 hours per week (posts could be job shared 2 or 3 day splits) Salary: £18,000 Fixed Term to 31 March 2025 Responsible to: Money Matters Project Lead Location: 1 based in Family Hub in each locality: Truro / Bodmin / St Austell Application Deadline: Midday Friday 19th June 2020 Interviews: Week commencing Monday 23rd June 2020 Pleas...
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We’re Still Open to Help with Your Debt Issues

Although many people are contacting Citizens Advice about lockdown-related issues, we are still open and available for debt advice. If you have concerns about repaying your debts you can still get free, independent and confidential advice from our team by texting the word DEBT to 78866 and we'll aim to get back to you within 48 hours (excluding weekends and bank holidays).
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Latest Advice for Businesses

Citizens Advice Cornwall has produced this factsheet to help businesses with common queries about coronavirus-related issues: CORONAVIRUS – IF YOU HAVE TO LAY OFF STAFF: Employers can use the Government Coronavirus Job Retention scheme to pay staff while there’s no work to do. Your staff need to have been on your payroll on 19 March 2020 and be paid through PAYE. This includes staff who are: ...
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