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Martin’s Story

Martin suffers from multiple sclerosis and had to transfer from his existing Disability Living Allowance to the new Personal Independence Payments.

He assumed that having a lifetime award for these benefits, filling-in the form would be a simple, straightforward process but at his assessment he was granted zero points for mobility, which meant he was going to lose his Motability car which he was totally reliant on to travel to medical appointments and social activities.

At this stage, Martin came to see one of our advisers who was able to help him with the forms for his appeal and advice on how he should approach the process. As a result, he achieved a successful outcome at the hearing and has been able to keep his Motability vehicle. Martin said: “Thank you so much for your amazing help with my PIP claim – I could not have done it without your knowledge and experience. I have been awarded an Enhanced score for mobility after scoring zero at my assessment – thank you again you were brilliant!”