HOW TO GET ADVICE

During the coronavirus outbreak all our offices are closed for face-to-face advice but you can still access our services. Text ADVICE to 78866 or for debt issues text DEBT to 78866. We'll call you back within 48 hours (excluding weekends). Call us on 03444-111444 Mondays to Fridays from 10am to 4pm. You can find the latest up-to-date information on a wide range of subjects such as debt,...
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Energy Advice During Coronavirus Outbreak

Ofgem, the Government's Office for Gas and Electricity Markets, has updated its advice on a wide range of subjects relating to domestic energy during the coronavirus outbreak, such as paying bills and topping-up meters. For information please visit https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply  
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Coronavirus Scams Warning

Citizens Advice Cornwall is warning people to be alert for criminal scammers who are riding on the back of the coronavirus outbreak. The following scams have been reported in various parts of the country: Cold callers offering instant fake doorstep Covid-19 screening tests for £10 Offers of shopping trips where you pay up front and don't get the goods Offers of odd jobs being done to...
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Citizens Advice Arrangements for Coronavirus in Cornwall Announced

Citizens Advice is closing face-to-face drop-in sessions and appointments in Cornwall in response to the national coronavirus outbreak from tomorrow (18 March). Members of the public who need advice can still contact the service in the following ways: Text the word ADVICE to 78866 or for debt inquiries text DEBT to 78866 and we’ll aim to call you back within 48 hours (excluding weekends). ...
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Landlords Urged to Meet Warm Homes Deadline

Citizens Advice Cornwall is reminding landlords of domestic properties that they must meet new energy efficiency standards by 1 April. The Minimum Energy Efficiency Standard legislation was introduced in 2015 for buildings with tenancies. From 2018 landlords were prohibited from granting new tenancies for properties with an Energy Performance Certificate rating below E.  From 1 April 2020, all ...
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Advice for Dealing with Coronavirus

Following the recent outbreak of coronavirus in the UK - including in Cornwall - Citizens Advice is asking members of the public to consider using our text and phone service where possible instead of coming into our offices on drop-in days. If you already have an appointment with Citizens Advice, you should still come in. In the meantime, our offices are still open as usual. To contact us by te...
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Citizens Advice to Provide Dedicated Help for Former Flybe Employees and Customers

Citizens Advice Cornwall is providing dedicated help for former Flybe employees who have been affected by the collapse of the business. Staff who have decided they need benefits can now access Citizens Advice’s Help to Claim service. Citizens Advice’s advisers are on standby to help people make their first Universal Credit claim. This may include assistance with the online application form, ...
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Camborne Debt Advice

The Debt Drop-in service at Camborne on Monday 23 and Monday 30 March has been cancelled because of staff shortages. You can still access debt advice by texting the word DEBT to 78866 and we'll call you back within 48 hours (excluding weekends and bank holidays). Alternatively, you can call us on 03444-111444 Mondays to Fridays from 10am to 4pm. Calls are charged at your normal rate.
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We’re Recruiting Supervisor and Admin Staff

We're recruiting for the following staff: Administrator - Liskeard / Saltash Hours: 21 hours per week Salary: £15,000 – £18,499 (pro rata) Location: Based in Liskeard (Wednesday/Thursday) and Based in Saltash (Friday) Application Deadline: Midday Friday 20th March 2020 Interviews: Thursday 26th March 2020 Please see attached for further information and application form. CVs ar...
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