Christmas and New Year Opening

Citizens Advice Cornwall office opening hours over the Christmas and New Year have been announced. Offices across the county will be closed for drop-in sessions and appointments from Friday afternoon on 20 December 2019 to Thursday 2 January 2020. During this time, the CA Cornwall phone and text service will also be unable to take messages. Citizens Advice Cornwall Chief Executive, Gill Pipk...
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Debt Advice Caseworker

Citizens Advice Cornwall are looking for a positive and professional part time Debt Advice Caseworker for 18.5 hours per week. You will be part of a small team covering the full range of debt work as required by the MAPSFDAP Project. The successful candidate will have recent debt advice/casework experience and be willing to travel and work at offices in East Cornwall. This project is target ...
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Time to Make Council Tax Collection Work for Everyone Says Citizens Advice Cornwall

Regulations governing how council tax arrears are collected are inflexible, push people further into debt and need to change, says Citizens Advice Cornwall. That’s because when people miss a single council tax payment, they become liable for the full year’s council tax bill soon after. The rules also mean councils are pushed to use the court process to collect arrears, and don’t set out what go...
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Citizens Advice Celebrates 80 Years with Saltash Tree Planting

Citizens Advice has marked its 80th anniversary with a special tree planting ceremony in Saltash. The oak tree was planted by the Mayor of Saltash, Cllr Gloria Challen and Citizens Advice Cornwall Chief Executive, Gill Pipkin, with local Citizens Advice volunteers and staff at Pillmere Green. The charity was established at the outbreak of the Second World War to help people with wartime regu...
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Advice & Debt Supervisor

Citizens Advice Cornwall are recruiting an Advice & Debt Supervisor. The role will provide both Advice & Debt work Supervision for Paid Staff & Volunteers across the County as required, to deliver first class support and help for clients - see Job Description for more detailed information. A proven background in delivering both Debt and Generalist advice and the ability to suppor...
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Top Tips for Safe and Savvy Consumers on Black Friday

In the last year, Citizens Advice consumer service has dealt with almost half-a-million consumer related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service. Black Friday and Cyber Monday mark the busiest shopping weekend of the year. With the sales just around the cor...
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Citizens Advice Launches Funding Campaign for New Bude Service

Citizens Advice Cornwall is planning to expand its service in North Cornwall to cope with increasing demand in the area. The announcement follows a successful volunteer recruitment drive in Bude, which currently has a limited appointments service in the town. Chief Executive, Gill Pipkin said: “We are aware there is a strong demand for advice on debts, benefits, housing and employment iss...
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Job Vacancy – Workforce Development Administration Assistant

Workforce Development Administration Assistant Job Description and Person Specification Context of role:          Responsible to the Workforce Development Manager Role purpose:              To provide administrative, clerical and secretarial support Hours:                           16 hours per week Salary:                          £15,920 FTE – pro rata Location:                  ...
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Citizens Advice Launches Search for Volunteers in Bude

Event details: Volunteer Information Morning: Wednesday 30 October – 9.30am to 1pm at Bude Library – drop in for a chat! Citizens Advice Cornwall is looking to expand services in North Cornwall, where there is a strong demand for help with problems about debt, benefits and housing. Chief Executive, Gill Pipkin, said: “In order to help more people we desperately need more volunteers to ...
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Citizens Advice Helps Write-off £5.4 million of Debt for People in Cornwall

Citizens Advice Cornwall has helped write-off £5.4 million worth of unmanageable debts for people in the county according to new statistics released by the charity today. The statistic is contained in the organisation’s annual report, which also shows more than 8,500 people came to us for advice on a wide range of issues – from debts and benefits to housing, employment, immigration and consumer...
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