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How To Volunteer

Our volunteers are the bedrock of our work and carry out a wide range of jobs across Cornwall.

Volunteers are supported by a dedicated team of professionals who keep the service running behind the scenes.

We’re always on the lookout for volunteers to work as advisers, trustees, admin assistance and researchers / campaigners. No previous experience is necessary as full accredited training and friendly supervision is provided.

The first stage is to email us at and we’ll send you and information pack.

Once you’ve received this and decided you’re interested you’ll be invited to a no obligation Introduction Day where you can find out more about the organisation, the roles on offer and meet some of the people who work for us.

Advisers interview clients face-to-face or over the phone, exploring the issue and finding out more to get to the heart of the problem. They then research the issue, using our extensive information system and go through each option with the client. Some clients need help with completing forms or writing letters, and sometimes we make phone calls or do calculations on their behalf. We usually ask advisers to work two days a week if possible.

Researchers check, complete and collate advisers evidence forms, looking for trends and issues that might indicate a problem, for example, in the way benefits are paid or how tenants are being treated. They use the evidence to help campaigners decide priorities for lobbying for change. For the campaigners, this can include further research for reports, letter writing to the relevant authorities or bringing problems to public attention via the media. Work is often from home and hours are flexible.

Provide vital support for each of our offices and specialist teams.

From time to time, we recruit new trustees to sit on our board and develop the overall strategy and direction of the organisation.

Sept 2021: We are currently recruiting trustees. Please see the section Volunteer Trustees under Job Vacancies.


Our support not only helps our clients help themselves, but also creates a benefit to society through the way we deliver our services. Our social value includes:

Satisfying job helping members of your community in need

Working with a team of like-minded volunteers and dedicated staff

Comprehensive and detailed training with ongoing professional support

Opportunities for work experience and building your CV

As a network, of which Citizens Advice Cornwall is a member, our trusted local insight helps us come together to do more, such as inform collective:

Opportunities to work from one of our nine offices across the county or from home

Chance to develop specialist knowledge such as working with debt cases, energy advice projects or with victims of domestic abuse

All travel expenses paid and free tea and biscuits in the office